TPower Customer Privacy Policy

This policy describes how the platform handles information and data you provide in order to maintain your relationship with the platform. Information may be supplied through the website, telephone or another communication channel.

Personal information provided by you or held about you will be processed in accordance with this policy and applicable law. By accepting the policy, you acknowledge the described uses. If you do not agree, do not use the website or provide personal information.

If you have a concern or want to understand how personal data is handled, use the verified contact or email route shown inside the current member platform.

The platform states that it applies security standards and investment to protect personal data. Applicable data-protection law may also require an appropriate legal basis for processing.

When personal data is processed for a legitimate business reason, the platform should explain the relevant interest and provide a way to ask questions or object where the law provides that right.

An objection may not require processing to stop where compelling lawful grounds override the individual’s interests and rights, or where information is needed for legal claims.

The platform states that stored data will be reasonably protected and used only for acceptable purposes. Data may be retained while you remain a customer.

After the customer relationship ends, data will be kept only for the shortest period reasonably required for the purposes in this policy and applicable legal or regulatory obligations. Technical constraints may delay deletion in limited circumstances, with protections remaining in place.

Personal data may be needed to manage your account, provide requested products or services, fulfil contracts, meet legal duties, prevent fraud and protect the platform. If required information is not provided, the platform may be unable to provide some or all services.

Calls to and from a customer contact centre may be recorded for training and security, together with records of how service questions were resolved.

If you use social features such as chat rooms, the platform may store, record or otherwise process the information you provide there.

For more information about browser technologies, read the TPower Cookies Policy.

Personal information may be shared within the platform organisation or with recipients that need it for legitimate, stated purposes.

Where personal data is transferred outside the jurisdiction in which it was collected, the platform will use a lawful transfer mechanism where required. This may include your explicit consent where valid, a transfer necessary for a contract or legal duty, an adequacy decision, standard contractual clauses, binding corporate rules or another recognised safeguard.

Some disclosures may be required by law. In those circumstances, the platform may have limited control over how a legally authorised recipient handles the information.

Depending on the law that applies and any permitted exemptions, you may be able to exercise the following rights through the verified privacy contact route.

This policy may be updated from time to time. Check it regularly. Where a major change materially affects your rights or the stated uses of information, the platform will use reasonable efforts to provide advance notice through email, a website notice or another agreed channel where required.

If a necessary change requires consent and you do not accept it, the platform may be unable to continue providing some or all products and services.